This Privacy Policy explains how panaloko collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data privacy law. Please read this page carefully so you understand your rights and how your information is managed on our platform.
When you register and use panaloko, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your fullname, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your deposit and withdrawal history, transaction records in Philippine pesos, and the payment method details you use — such as your GCash or Maya account reference — to process financial transactions securely. When you browse and use the platform, we automatically collect technical data including your device type, operating system, browser, IP address, and session activity logs, which help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality. All information collected is limited to what is genuinely needed to operate your account, verify your identity, process payments, and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance.
The personal information you provide to panaloko is used primarily to create and manage your player account, verify your identity and age in accordance with Philippine law, and process deposits and withdrawals in Philippine pesos through GCash, Maya, and bank transfer. We use your contact details to send you important account notifications, security alerts, and responses to support requests — we do not send unsolicited marketing messages without your consent. Technical and session data is used to detect suspicious activity, prevent fraud, and ensure the platform remains secure and stable for all Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve the features and content available to you. In some cases, we are required by Philippine law or regulatory bodies to process and retain certain data for compliance, anti-money laundering, or responsible gaming purposes. Your data is never sold, rented, or traded to any third-party advertiser or data broker under any circumstances.
panaloko does not share your personal information with third parties except in the limited circumstances described here. We work with trusted payment processors — including GCash and Maya — who receive only the transaction data necessary to complete your deposit or withdrawal; these processors are bound by their own strict privacy and security obligations. We may share data with identity verification or fraud prevention services as required to confirm your eligibility and protect the platform from misuse. If required by a Philippine court order, government authority, or regulatory body, we are legally obligated to disclose relevant account information in response to a valid legal request. In the event that panaloko undergoes a business transfer or restructuring, player data may be transferred as part of that process, and you will be notified in advance where possible. In all cases, we only share the minimum information necessary and require any recipient to handle it with the same level of care we apply ourselves.
As a player in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173), and panaloko is committed to honouring those rights. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or outdated, and to ask us to delete your data where there is no legal obligation for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. If you wish to exercise any of these rights, you can contact our support team at [email protected] and we will respond within a reasonable timeframe. Please note that some requests — such as deletion of transaction records — may be limited by our legal obligations under Philippine financial regulations, and we will explain any such limitations clearly when responding to your request. We take all data rights requests seriously and will never penalise you for exercising your rights under applicable law.
panaloko applies industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and payment transactions are processed through certified payment gateways that meet applicable security standards. Access to personal data within our organisation is strictly limited to staff who need it to perform their role, and all such staff are bound by confidentiality obligations. We conduct regular reviews of our security practices to identify and address potential vulnerabilities, and we maintain incident response procedures in case of a data breach. In the unlikely event of a security incident that affects your personal data, we will notify you and the relevant Philippine authorities as required by law. While no online platform can guarantee absolute security, we take every reasonable step to protect the information you entrust to us.
This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable Philippine law, or the way we handle personal data. When we make material changes, we will update this page with a revised effective date so you can see what has changed. Your continued use of panaloko after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected]. We recommend reviewing this page periodically to stay informed about how your data is being handled. For any questions about this Privacy Policy or your data rights, you are also welcome to visit our FAQ page for quick answers.
Last reviewed: 2025. Contact: [email protected]
Quick answers to what Filipino players most often ask about how panaloko handles personal data.
No. panaloko does not sell, rent, or trade your personal information to any third-party advertiser, data broker, or marketing company under any circumstances. Your data is used solely to operate your account, process payments, verify your identity, and comply with applicable Philippine regulations. We only share information with trusted service providers — such as payment processors like GCash and Maya — who are contractually required to handle it securely and use it only for the specific purpose for which it was shared. If you have any concerns about how your data is being used, you can contact our support team at [email protected] at any time.
Yes. Under the Philippine Data Privacy Act of 2012, you have the right to request access to the personal information we hold about your account. To make a data access request, simply contact our support team at [email protected] with your registered account details and we will respond within a reasonable timeframe. We will provide you with a clear summary of the data we hold, how it is being used, and with whom it has been shared where applicable. If any of your information is inaccurate, you also have the right to request a correction, and we will update our records promptly upon verification.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, including financial record-keeping and anti-money laundering obligations. Transaction records and identity verification documents may need to be retained for a minimum period even after account closure to comply with regulatory requirements. Once the required retention period has passed and there is no legal basis to keep your data, we will securely delete or anonymise it. If you close your account and wish to understand how long specific types of data will be retained, please contact [email protected] and we will provide a clear explanation.
If you have any questions about this Privacy Policy or want to exercise your data rights, visit our FAQ page or get in touch with our support team. You can also create a free panaloko account and manage your preferences directly from your profile.